Shipping policy

Order processing

Orders are processed within 1-3 business days of purchase. Orders are not processed or dispatched at weekends or on public holidays.

 

Delivery times

Once dispatched, delivery usually takes 7-14 business days depending on your location. Delivery times are estimates and are not guaranteed.

 

Shipping costs

Any shipping costs are calculated and shown at checkout before you pay.

 

Tracking

You will receive a confirmation email with tracking details once your order has been dispatched. Please allow up to 48 hours for tracking information to begin updating.

 

Delays

Delivery estimates may be affected by customs clearance, carrier delays, adverse weather or peak periods. These factors are outside our control.

 

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for orders sent to an address that was entered incorrectly. If you need to correct an address, contact us as soon as possible and before your order is dispatched.

 

Lost or damaged parcels

If your order arrives damaged, or does not arrive within the estimated timeframe, please contact us and we will put it right.

 

Questions

Questions about this shipping policy can be sent to casesupplierassistance@gmail.com.